Refund Policy
Last updated September 2026
Digital guides & templates
All sales of digital guides and templates are final. Because these are delivered instantly as downloads the moment payment completes, we don't offer refunds once a purchase is complete — there's no way to "return" a file that's already been downloaded.
If something went wrong with your order — payment charged but no download link arrived, the wrong file, or a technical issue — email us and we'll sort it out or resend it.
1-on-1 calls
Call slots reserve Naveed's time directly, so we don't offer refunds once a call is booked, except in one case: if Naveed cancels a call from his end (for example, an unavoidable scheduling conflict), you'll be notified by email and offered a new time or a full refund for that call.
CV Writing & LinkedIn Optimization
Once work has started on your CV or LinkedIn profile (i.e. your intake form has been submitted and reviewed), the order is non-refundable. If you haven't submitted your intake details yet, email us and we can cancel and refund the order.
How to request a refund
Email support@naveeddumasia.com with your order details (email used at checkout, product/service name, and payment reference if you have it). We aim to respond within 1–2 business days.
Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.
Related
See our Terms & Conditions for the full terms of sale, and our Contact page for other ways to reach us.
